There is something broken in my house, how can I report this?

You can always submit your request for repair via our website.


I have

  • a malfunction in my central heating unit
  • no warm water
  • a malfunction in my gas heater
  • a suspicion that there might be a gas leak in my house

For all these malfunctions you can contact the “Gasline” 050 53 477 88 (24 hour service)


I lost my key(s) / I want to order an extra key.

When you need to request a certified key it needs to be ordered. This could take several weeks.
The costs for a certificated key are € 25,-

When you have an non-certified key we can make a new one for you. The costs for a non-certified key are € 5,-
Request a new key here.